Privacy Policy

Torque Khemistries website is owned and operated by Torque Khemistries Limited, which is the data controller of your personal data.

We have adopted this Privacy Policy to explain how we collect, use, and protect information on this website. By using the Torque Khemistries website or submitting a booking/contact form, you agree to the practices described here. Please read this Privacy Policy carefully before using the site.

We take care of your personal data and are committed to maintaining its confidentiality and security.

1. Personal information we collect

a) Information you provide directly

When you contact us or submit a booking request, we may collect information such as:

• Name

• Phone number

• Email address

• Vehicle details (make, model, year, and relevant fault details)

• Any other information you choose to provide in your message

We use this information to arrange diagnostics, repairs, or OHK Kit enquiries and to respond to your questions.

b) Device and usage information

When you visit the Torque Khemistries website, we automatically collect certain technical information about your device, such as:

• Web browser type

• IP address

• Time zone

• Some of the cookies installed on your device

• The pages you view and how you interact with the site

• Websites or search terms that referred you to the site

We refer to this automatically collected information as “Device Information.” This is used mainly to keep the site secure, prevent abuse, and understand general website usage.

2. Why we process your data

Our priority is the security and appropriate use of customer data. We process only the data that is reasonably necessary to:

• Arrange and manage bookings for torque converter work, CVT Transmission services, and OHK Kits

• Respond to enquiries you send via our contact or booking forms

• Maintain and improve the performance and security of our website

• Comply with legal obligations or resolve disputes where required

Website usage statistics are aggregated in a way that does not identify individual users.

You may visit the website without telling us who you are. However, certain features (such as submitting a booking or contacting us directly from the site) require you to provide personal information so we can respond.

3. Data storage & security

Our website uses SSL encryption (https) to help protect your data while it is being transmitted.

We store information on secure systems and keep reasonable administrative, technical and physical safeguards against unauthorised access, use, modification or disclosure. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.

4. Sharing your information

We do not sell or rent your personal information to third parties.

We may share information with trusted third-party service providers who support our operations (for example, website hosting, analytics, or email providers). These service providers only process your data on our behalf and under our instructions.

We may also disclose information if required or permitted by law, such as:

• To comply with a subpoena, court order, or legal process

• To protect our rights, safety or the safety of others

• To investigate fraud or respond to a lawful government request

5. International transfers

Depending on the services we use, your information may be stored or processed in countries outside your own, including countries outside Europe such as Canada or the United States. In such cases, we take steps to ensure that appropriate safeguards are in place.

6. Your rights

Depending on your location, you may have rights in relation to your personal data, which can include:

• The right to be informed about how your data is used

• The right of access to the personal data we hold about you

• The right to request correction (rectification) of inaccurate data

• The right to request erasure of your data in certain circumstances

• The right to restrict or object to certain types of processing

• The right to data portability

• Rights in relation to automated decision-making and profiling (if any)

If you wish to exercise any of these rights, please contact us using the details below. We will respond in line with applicable data protection laws.

7. Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of such third-party sites. We encourage you to review the privacy policies of any website you visit that collects personal information.

8. How long we keep your information

We keep your personal information only for as long as necessary to:

• Provide services you request

• Maintain business and legal records

• Comply with our legal obligations

When information is no longer needed, we will securely delete or anonymise it where reasonably possible.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “Last updated” date.

Last updated: 2025

10. Contact information

If you would like to understand more about this Policy or contact us regarding your personal data, please use:

Email: service@torquekhemistries.com
WhatsApp: +1 (868) 364-0480